How do I get help with Parachute Backup?

Use Contact Support from inside the app, and include the diagnostic log when the app asks. The log file helps us understand problems that may have occurred on your device. It contains technical details, but no contents of your photos or files.

You can also email contact@parachuteapps.com directly.

On Mac

On the Mac, choose Help > Contact Support… from the menu.

On iPhone and iPad

On iPhone and iPad, open Settings and tap Contact Support.